How important are customer reviews?
Very important, as it turns out. The fact is, 90% of consumers read online reviews before visiting a business. And 88% of consumers trust online reviews as much as personal recommendations.
Here are 3 reasons customer reviews are so important to our business.
1) To improve our customer service
Analyzing our customer reviews helps keep our feet on the ground to overall customer satisfaction. Our customer reviews provide Muth & Company Roofing with feedback regarding what our customers truly want. We are able to improve customer service by quickly and efficiently resolving the issues. This helps us to continue to create a positive experience for our customers. Ultimately, helping us to keep our focus on your needs.
2) Allow our customers to have a voice
Leaving a customer review establishes a relationship with a local roofing company, like Muth & Company Roofing. This allows you to have a voice. Whether it is from behind a desktop, mobile or tablet screen. We want you to be able to provide feedback in a positive and meaningful way.
No doubt, we are social creatures. We want to know what others say before we make our buying decisions. Much like we would ask friends and family for recommendations, your review of Muth & Company Roofing lets you do this online with just some clicks.
It’s easy to review Muth & Company Roofing on Google. Just follow this link.
The internet brings all things to our fingertips, from buying groceries to researching our next new roof or roof repair on our home. The internet is now evolving to be a forum. Consumers evaluate products and services based on impressions and feedback. Just like other, like-minded customers.
When you’re looking for a roofing company that puts your needs first, turn to Muth & Company Roofing. We’ll take care of all your roofing needs in a professional, courteous, timely manner. Give us a call today at (614) 882-0900.